Modernizing a dental consultation app for a Sweden based chain of dental clinics

Team Daffodil modernized the application with new functionalities that ensure better patient engagement, scalability, and a refined experience.

The new version of the app enables patients to pre-book consultations, which was earlier limited to emergency examinations. Additionally, the app now allows the users to register themselves with their email ID and Bank ID and hence, expanding the potential use of the app outside Sweden.

The app was in need of an infrastructure overhaul where the resources can scale up or scale down, as and when required. This was to ensure the scalability of the app while optimizing the cost and was done using serverless computing services by Azure. Also, the Visual Studio App Center by Microsoft ensured continuous integration and deployment of app builts to ascertain quick revisions, feedback, and delivery of the solution.

Moreover, the team updated the database from the existing combination of an SQL Server and Cosmos DB (for Admin) to a Role-Based Database. This gave full control to the organizational heads to grant database privileges based on roles within the organization. Dentists now have full autonomy to manage their schedules once they are onboarded onto the app. The integration of Twilio with the app lets patients message their designated clinicians and have video calls with them seamlessly.

The client’s partners can purchase an add-on widget that would pop up on the patient side app. Like a chatbot, the widget has a set of medical questions put to the patient, doubling up as a lead generation tool for the partners.

One of the most challenging jobs in modernizing the app was to find the right vendor who could provide the most affordable intra-oral camera and would provide the SDK as well. After scouring the global market, a China-based vendor was acquired by team Daffodil to ensure affordability for the end-user, compatibility with the app, and compliance with the client’s standards.

The camera vendor shared the device’s SDK which was integrated into the app using React Native bridge with the native SDK in Android and iOS. The patient can upload an image into the widget clicked with the Intra-Oral Camera so that a clinician can provide preliminary insights.

The patients can answer their ailment queries in the app and upload images related to dental issues to provide an overview of their problem. Based on the patient’s condition, a general or specialized clinician is assigned to the patient, who further connects with the patient through an audio/video call.