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About the Client

Data analytics logo

The client is a data analytics company based in India that focuses on AI, data science and advanced analytics. Using cutting-edge technologies the customer provides insights and tools for making data-driven decisions to its clients. The company caters to various sectors such as banking and finance, consumer goods and services, life sciences, research and consulting firms, retail, technology, telecom and media.

Country

India

Industry

Technology

Services Used

Digital Transformation Digital Platform Development

Business Situation

The client had long relied on manual methods to conduct surveys for their customers. The process involved physically distributing survey questionnaires, manually entering data into spreadsheets, and laboriously analyzing the results. 

The arduous task of manually entering survey data into spreadsheets was not only time-consuming but also prone to human errors, leading to data inaccuracies. These inaccuracies, coupled with extended analysis times, delayed necessary project improvements and adaptations.

To address these challenges, the client wanted to transition to an automated survey collection process. Hence, they required a technology partner with a proven track record in business process automation and data analytics. This is where Daffodil Software stepped in. This partnership was aimed at developing a streamlined automated survey platform, eliminating the need for manual data collection.

The key requirements were to:

Create an interactive and intuitive user interface module to help with easy creation, distribution and managing survey questionnaires.

Integrate features for capturing data in real-time to store and process survey responses instantly offering immediate analytics and valuable insights.

Design tools for creating and personalizing survey questionnaires with types of questions, branching logic and conditional pathways.

Incorporate security measures to safeguard user survey data and adhere to data privacy regulations.

The Solution

To meet our client’s requirements, our team began by analyzing the manual procedure of survey process to pinpoint its strengths, weaknesses and potential areas for innovation. 

During the development phase, our team developed an automated survey platform using a robust tech stack. We used AngularJS to create an interactive and intuitive user interface that ensures a seamless experience for clients across various devices. We opted Spring Boot for the backend to offer an efficient framework for managing business logic and handling survey data. We selected MongoDB for the database solution due to its flexibility and scalability which is important for handling diverse and dynamic survey data. 

Additionally, integration with Decipher was necessary to export the survey documents into XML format, facilitating automated distribution and real-time data capturing. 

The key features we incorporated were:

Project management:

We incorporated this feature to the survey platform to effectively manage and coordinate survey projects. Users can effortlessly create survey initiatives, set project goals and outline timelines. This feature allows for the delegation of tasks associated with survey development, distribution and analysis to team members ensuring execution and progress tracking for each survey project. By consolidating all project related tasks in one place this feature boosts efficiency and promotes timely completion of surveys.

Project Management feature for survey platform
User management:

This feature offers a system to oversee users, roles and permissions in the survey platform. Admins can manage user additions or removals assign roles such as survey creator, analyst or viewer and set access levels to restrict data and features to authorized personnel only. This feature enhances security and ensures that the right team members have the appropriate access to perform their tasks efficiently, fostering a collaborative and secure environment for survey projects.

User management feature
Questionnaire library:

This feature serves as a hub where all survey forms are stored and managed. Individuals can generate, modify and save questionnaires, which can later be used for initiatives ensuring uniformity and standardization across different surveys. The library accommodates templates and previous surveys, facilitating quick implementation and personalization of surveys.

Questionnaire library feature

The Impact

The implementation of the automated survey platform significantly transformed the client’s survey collection process resulting in improvements in efficiency and accuracy. The user-friendly interface streamlined the creation and distribution of survey questionnaires, saving the time and efforts for the client’s team. Real-time data capture and instant analytics provided valuable insights instantly, enabling quicker decision-making and faster implementation of project improvements. The robust security measures ensured that user data was protected and maintaining compliance with data privacy regulations. Overall, automating the survey process not only eliminated errors but also improved the client’s ability to provide high-quality data-driven insights to clients across different industries. This transformation positioned the client as a responsive organization that can use advanced analytics to make impactful decisions for their customers.

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