Developing a telehealth platform that connects over a million users with healthcare providers

We designed and implemented a high-quality video calling feature that allows patients to conduct virtual face-to-face consultations with healthcare experts. This feature also includes the ability to monitor face vitals and generate Medical Examination Reports (MER), which improved the telemedicine experience.

Recognizing the importance of efficient healthcare access, we incorporated a user-friendly appointment scheduling system into the app. This feature allows patients to book and manage appointments with their preferred healthcare providers with ease, reducing wait times and improving the overall coordination of care.

To further support users in their wellness journey, we integrated health goal tracking features. These include tools for monitoring daily water intake and step count, enabling users to set personal health objectives and track their progress directly through the app. This motivates users to maintain healthy habits but also provides valuable data to inform their healthcare consultations.

Understanding the need for hassle-free access to dental care, we implemented a cashless dental service booking system. This feature enables users to find dental services, schedule appointments, and avail cashless transactions through fitcoins, within the app. It streamlines the payment process for dental care, making it more accessible and less stressful for users.

To increase user engagement, we created an interactive gaming component within the app that rewards users with ‘fit coins’ for completing health challenges and meeting wellness goals. This gamification strategy encouraged constant app usage.

We incorporated the application’s digital wallet functionality, enabling users to easily manage transactions for health services. This streamlined payment system contributed to a hassle-free user experience.

To simplify the insurance claims process, we established a streamlined claims processing interface within the app. This system facilitates the submission and tracking of healthcare claims, making it more convenient for users to handle their medical expenses and for employers to manage reimbursements. The digitalization of this process also helps to minimize errors and expedite claim resolution.

We developed a comprehensive appointment booking form system that allows administrators to create appointments while capturing important information such as customer details, insurance information, and healthcare package selections. This feature streamlined the appointment-setting process, ensuring that all relevant details are accounted for, leading to a more personalized and organized service for customers.

The introduction of an orders dashboard equipped administrators with a centralized platform to view and manage all orders. This consolidation of information and actions has led to improved case management and operational efficiency, allowing for quick decision-making and better service provision.

Our development of a quality control dashboard provided a dashboard feature that gives administrators the ability to approve, reject, or partially approve cases with full visibility into case details.

The development of a partners listing dashboard on covalence for partner management allowed for better coordination and management of healthcare service providers and diagnostic labs. This feature improved communication and collaboration between the platform and its partners, leading to more integrated services.

We developed a member manager feature that serves as a comprehensive dashboard, displaying all user details for administrators. This feature has streamlined the process of managing user data, allowing for quick access and updates, which in turn has improved the overall efficiency of member management.

This feature we developed provides a clear and organized representation of all claims. This has facilitated a more efficient claims handling process, enabling employees to track, process, and resolve claims more effectively, leading to faster claim resolution and increased user satisfaction.

By developing the network hospital dashboard, users can view detailed information about hospitals and healthcare facilities associated with the employee’s healthcare plan. This feature has made it easier for employees to find and access the care they need within their network, enhancing the convenience of the healthcare experience.

The endorsement feature allows employees to view and manage all raised requests in one place. This development has helped in streamlining the request-handling process, ensuring that endorsements are addressed promptly and accurately, thus improving service responsiveness.