Telehealth application development for a US-based mental healthcare firm

Upon patient’s visit to the clinic, care provider would assess and onboard patients who are likely to have social trauma and would ask them to take-in the trauma assessment questionnaire on the platform – a tool to evaluate the type of trauma such as family & home, money & resources, social & emotional health etc, impact of trauma and other risks. Upon submission of the same, through a point-based scoring system, the care provider would then be able to identify the exact type of trauma and the patient’s psychosocial needs. With a holistic view into the patient’s mental state, the provider could then refer the patient to a specialized community partner for trauma recovery.

The community partner (specialized in patient’s type of trauma), based on the assessment, would further pay a visit to the patient and offer a trauma-informed care plan that promotes sensitive, patient-centered care. Care providers could also track the progress of the patient-partner referral through the system. Additionally, in order to accelerate recovery and facilitate awareness, a comprehensive mental and social health education center is also included on the platform.

Unlike traditional settings where resources were shared in a paper-binder, the education center enables a full-fledged module to access & share relevant, evidence-based and up-to-date resources. These could be sent in video or PDF format to the patients in a few clicks, facilitating timely and accurate care delivery.

Team Daffodil developed a suite of comprehensive portals for providers, patients as well as community partners to facilitate streamlined patient onboarding cycle, psychosocial assessment, referral process & much more, to improve health outcomes of the vulnerable population. Let’s explore these features in detail.

Provider’s dashboard: A user-friendly interface to view all details of patients such as patient age, social risk, status etc. Providers could also access the list of available community partners to refer patients to, through the dashboard.

Patient onboarding form: Providers / medical practitioners could onboard new patients and collect their medical history through a seamless onboarding form and initiate the referral process.

Referral management: Providers could track and manage the referrals shared with the community partners easily through this feature.

Education center: Providers could view patient data, medical history, assessment results and resources via education center.

Messages: Doctors could easily connect with patients as well as community partners through secure messaging feature.

Patient’s dashboard: Personalized dashboard for patients to view their appointments, community partner details, and care plans.

Assessment tool: Patients could access and take trauma assessment questionnaire through this tool.

Appointment management: Patients could view details of upcoming appointments with community partners easily.

Education center: Patients could access their educational resources through this feature.

Resource directory: Patients could view what resources were shared with them through the resource directory.

Messages: Patients could connect with providers or community partners through messaging feature, in-built on the platform.

Community partner’s dashboard: Holistic view of accepted referrals, appointment schedules, resources, patient addresses, medical details, etc.

Referral management: A complete module to accept or further refer patients to another community partner or back to the provider for reassessment.

Education center: Partners could easily manage resources to share with patients securely, and in real time.

Manage appointments: Community partners could schedule, postpone, cancel appointments based on their availability.

Messages: Community partners could connect with doctors/providers as well as patients through a secure messaging feature.