Frequently Asked Questions

• Which is better custom EHR or off-the-shelf solution?

  Choosing between a custom EHR system and an off-the-shelf solution depends on your healthcare practice's specific needs, size, budget, and workflow. Custom EHR software is made to order, fitting your practice's unique requirements, and can be scaled up as your practice grows. You pay for only what you need, potentially saving money by avoiding unnecessary features. Our modules are designed to integrate smoothly with your current systems, ensuring easy interoperability and minimal disruption to daily operations. Our solutions are flexible and can grow with your practice, whether you're looking to improve certain areas of practice management or expand your EHR system over time. Custom EHRs also offer the additional benefit of incorporating functionalities like patient portals or telehealth services, leading to more efficient operations and centralized patient information. Off-the-shelf EHR software is ready-made and usually less expensive upfront. It comes with a wide range of features to meet the needs of many practices, but it might include more than what you need. You may also need to adjust your practice's workflow to fit the software, which can be a downside. In summary, if you want a system that fits your practice well and can adapt to growth, a custom EHR is a good choice. If you're looking for a quick, less costly solution, then an off-the-shelf EHR might work for you. The best option depends on what suits your practice and your patients best.

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• Do you offer the flexibility to choose standalone modules, for instance, HMIS or a patient portal, or is it necessary to opt for the integrated suite?

  We recognize that every healthcare organization has unique needs and may not require a comprehensive solution. That's why we offer the flexibility to choose standalone modules, such as a Hospital Management Information System (HMIS) or a patient portal, tailored to your specific requirements. This modular approach ensures that you can select the components that are most relevant to your practice, allowing for a customized EHR solution that aligns with your workflow and enhances your operational efficiency. Our standalone modules are designed to be seamlessly integrated with your existing systems, ensuring smooth interoperability and minimizing disruptions to your daily operations. Whether you're looking to upgrade specific aspects of your practice management or you're in the process of gradually building a more robust EHR system, our solutions are scalable and adaptable. Furthermore, opting for individual modules can be a cost-effective strategy for healthcare providers who are not ready to invest in a full suite. It allows for the strategic allocation of resources to areas with the most immediate need or greatest potential for return on investment. By providing this level of customization, we empower healthcare organizations to evolve at their own pace, expanding their EHR capabilities as their budget, size, and complexity grow. Our goal is to support you in delivering the best patient care possible with technology solutions that are as versatile and dynamic as the healthcare industry itself.

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• What is the total cost of ownership, including development, implementation, and maintenance?

  The total cost of ownership for custom Electronic Health Records (EHR) software is highly variable and depends on your specific requirements. Initial development costs are influenced by the desired features, level of customization, and the scale of your practice. Implementation expenses include data migration, staff training, and initial support, which vary based on the complexity of your existing systems and processes. Ongoing maintenance costs for updates and upgrades will also contribute to the TCO and depend on the evolving needs of your practice. Given the customized nature of EHR systems, it's difficult to provide a precise cost without a detailed assessment of your needs. A detailed consultation is necessary to determine a more accurate cost estimate tailored to your organization.

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• What are the business benefits of integrating a custom EHR/EMR software?

  EHR software elevates healthcare efficiency by centralizing patient data, automating administrative tasks, and enhancing care coordination leading to quicker access to records and overcoming patient care gaps. The system's versatility and scalability extend from patient engagement to broad HMIS and EHR/EMR capabilities, streamlining operations and reducing the total cost of ownership while preparing for future healthcare advancements. With data standardized into a uniform FHIR format, EHRs facilitate comprehensive analytics and actionable insights. It breaks down data silos, ensuring interoperability and compliance with ONC/CMS standards pivotal for value-based care. AI-based features tools within EHRs not only heighten patient engagement but also integrate seamlessly with existing systems, avoiding costly new implementations. Additionally, EHRs employ AI to enhance fraud, waste, and abuse management by detecting anomalies in prescribing patterns, enabling audits, and issuing alerts, which in turn minimize costs and address healthcare inefficiencies.

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