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Usability Testing Services

Trusted by:

Daffodil software clients - Samsung
Daffodil software clients - Denso
Daffodil software clients - Pramerica Insurance
Daffodil software clients- Reserve Bank on India (RBI)
Daffodil software clients - Negd
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Benefits businesses derive from our usability testing services:

Benefits businesses derive from our usability testing services

Our comprehensive list of usability testing services:

UI/UX research
UI/UX research

Daffodil also provides UI/UX research services to provide you critical user information such as key pain points, user behavior, and user’s motivation factors for successful adoption of your application. Our UX research services include persona creation, user journey mapping, roadmap identification, and UI prototyping.

UI/UX audit
UI/UX audit

Daffodil helps you expose potential UI defects and inconvenient navigation components by testing various aspects of UI such as navigation and structures, workflows and scenarios, and content accessibility in your application.

Remote usability testing
Remote usability testing

Get access to global insights without leaving your desk. Our remote usability testing services unlock a diverse user pool across the globe, surfacing all the problem areas in your website or application. Additionally, we capture user sessions, analyze their interactions, and reveal key insights, all in real-time.

Website usability testing
Website usability testing

Transform your website with a frictionless journey leveraging our usability testing services. We observe every click and scroll and highlight user pain points that might lead to UX roadblocks such as confusing layouts and non-functional buttons etc. to refine your website and boost user satisfaction.

Mobile app usability testing
Mobile app usability testing

Optimize user experiences on your mobile apps with our usability testing solutions. Tailored to address the unique challenges of mobile interfaces, we identify and address usability issues, ensuring a smooth. fingertip-friendly experience.

A/B testing and optimization
A/B testing and optimization

Maximize user engagement and conversion rates with our A/B testing and optimization services. By comparing versions of your digital assets and implementing data-driven improvements, we enhance user interfaces, identify real user preferences & deliver a superior experience.

Prototype testing
Prototype testing

Test your existing prototypes and wireframes early on to identify potential usability issues before investing heavily in your application/website or going live. Streamline the design phase with iterative testing for a seamlessly aligned final product with the help of our experts.

User testing
User testing

Have real users engage with your digital products, offering valuable insights into usability, functionality, and overall satisfaction. Understand your audience to refine and optimize the user flow effectively and deliver a seamless experience every time.

Accessibility testing
Accessibility testing

Identify and rectify accessibility barriers such as hearing disabilities, vision impairment, and several other cognitive challenges, leveraging our expertise in usability testing. We promote an inclusive design for all & ensure compliance with standards, providing a seamless experience for users with disabilities.

Heuristic evaluation
Heuristic evaluation

Identify gaps in your application’s design through our heuristic evaluation services. Our experts assess your digital assets against best practices, pinpointing areas for improvement & deliver actionable insights for an enhanced UX.

Session recording and heatmaps
Session recording and heatmaps

We leverage session recordings and heatmaps to reveal user patterns and confusion areas, guiding you towards a design that intuitively aligns with user behavior. Track user clicks & optimize the placement of crucial elements, calls-to-action, and links for a user-friendly interface with our usability testing services.

Experience the difference of seamless UX with us!

Make your software products more robust leveraging our robust usability testing services!

Are frustrating clicks, dead-end navigation, and abandoned carts hurting your profits and brand reputation? Today, users swiftly abandon websites when they come across subpar designs and are reluctant to revisit it after a negative encounter. This clearly depicts that each misstep can result in the loss of a valuable customer.

Don’t lose customers to bad UX. It’s time to unravel hidden pain points, delve into user behaviour, and harness data-driven insights with expert assistance.

Our extensive usability testing services act as a magnifying glass for your digital platform & software solutions, identifying issues through analysis and a data-driven approach. We transform your software into a user-centric platform, enhancing engagement and amplifying ROI, thus elevating your business to greater success. Connect with our experts to unlock the transformative power of user-centric design, build brand loyalty and impart a frictionless experience to your customers.

Usability Testing Services

Selected success stories of usability testing services:

Tackle these UX hurdles head-on with us!

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Poor user engagement

Our usability testing solutions address poor user engagement by systematically spotting areas where users lose interest or fail to interact as intended. Through real user testing, we identify and rectify elements hindering engagement, ensuring that your digital platform captivates and retains your audience effectively.

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Dropping conversion rates

We meticulously evaluate user journeys, pinpointing barriers to conversion, such as complex checkout processes or unclear call-to-action. By understanding user behavior, we implement data-driven improvements that elevate your conversion rates and drive business success.

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User frustration and complaints

Our team helps you understand the sources of user frustration, such as slow load times or unresponsive elements, and work to eliminate them. We design intuitive interfaces that make navigation a breeze and provide a smoother and more satisfying user experience that fosters positive interactions.

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Low feature discoverability

We evaluate how users navigate through your platform, ensuring that features are intuitively placed and easily explored. Our experts help to improve user interactions by optimizing feature discoverability and guide users seamlessly to your hidden value propositions.

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Inconsistent user interface (UI)

Have our experts tackle inconsistencies in design elements, layouts, and interactions with cohesive design elements, ensuring a harmonized and user-friendly interface. Through iterative testing, we refine the UI, creating a much more consistent and visually appealing experience for your users.

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Cross-browser and cross-platform issues

Address cross-browser and cross-platform challenges effectively with our usability testing solutions. We test your digital assets across various browsers and platforms, identifying and resolving any compatibility issues, guaranteeing a consistent user experience regardless of the device or browser your users are on!

Forge unforgettable user journeys with robust usability testing services!

Industries that can leverage our usability testing services:

Why Daffodil Software

Recognized excellence, proven customer satisfaction

Daffodil software clients - Everest Group

Categorized as an aspirant in global PEAK Matrix assessment

Daffodil software clients - Gartner

Recommended vendor for custom software development services

Daffodil software clients - Frost & Sullivan

Mentioned as a company to watch in the AI space

Daffodil software clients - Zinnov Zones

Categorized as a leader in digital engineering services

20+

years of software engineering excellence

150+

global clientele

4.8

Avg CSAT score

95%

customer retention rate

Innovation redefined

Our agile and adaptable usability testing services always have your back.

Watch our brand video.

Frequently asked questions (FAQs)

What is usability testing, and why is it important?

Usability testing is a method of evaluating a digital product’s user interface (UI) and overall user experience (UX). It involves observing real users interacting with the product to identify usability issues, improve design, and enhance user satisfaction. It’s crucial for ensuring that a product is intuitive, efficient, and aligns with user expectations.

Usability testing can uncover a wide range of issues that hinder user experience and engagement. Here are some common types of issues it can identify:

◉ Navigation issues: Such as confusing menu structures, inconsistent navigation patterns, ineffective search functionality, insufficient content hierarchy etc.

◉ Workflow issues: Such as obstacles in completing specific tasks, such as filling out forms, making purchases, or finding support.

◉ Complicated visual design: Such as inconsistent visual elements or cluttered layouts, poor readability, unclear CTAs etc.

◉ Accessibility challenges: Such as barriers that prevent people with disabilities from using the product effectively & lack of support for assistive technologies or adaptive preferences.

◉ User experience (UX) issues: Such as lack of personalization or customization & mismatch between user expectations and product functionality.

◉ Technical Issues: Such as bugs or glitches, compatibility issues, performance problems & security vulnerabilities.

Yes, usability testing can be conducted concurrently on both mobile apps and websites. Given the prevalence of multi-platform usage, simultaneous testing ensures a consistent and seamless experience across various devices, catering to the diverse preferences of users.

The frequency of usability testing depends on the project stage. Early-stage prototypes may require more frequent testing, while mature products benefit from periodic assessments. Regular testing during design, development, and post-launch phases ensures ongoing optimization and keeps the user experience aligned with evolving needs.

We offer a comprehensive suite of usability testing services, including remote usability testing, website and mobile app usability testing, A/B testing, moderated and unmoderated testing, accessibility testing, heuristic evaluation, prototype testing, and more. Our services are designed to address a wide range of usability challenges and provide tailored solutions for enhancing digital products and user experiences.